MARCUS® Dispatching and Messaging with Garmin PDA

Dispatching the Vehicle

The Dispatch feature of the MARCUS® GPS Fleet Management Application delivers a dynamic resource management tool. With the necessary hardware and software in place and the Dispatch feature enabled, you can easily:
• Dispatch jobs/stops
• Communicate directly with drivers
• Navigate safely and accurately

Garmin Home and New Jobs

The Marcus® Dispatch solution includes options and information on both the Find and Dispatch tabs. The dispatcher can create messages and stops with driving instructions in the web application. The dispatcher can then send them to a driver via a Garmin Portable Navigation Device (PND) connected to a Marcus® mobile unit.

From this screen the driver will be able to see how many stops are in the list and access them by clicking on My Stops.

Dispatching Jobs List

On the Dispatch tab, the dispatcher can review jobs and messages that have been sent, review driver acknowledgement of job assignments or messages, and determine their current status.

Sending a stop or job to a driver with the Dispatch feature accelerates and simplifies past methods of assigning jobs.

Viewing Jobs on Garmin

When the job has been sent, the driver is notified in two ways: by the appearance of the new job icon in the upper right or the lower left corners of the Garmin display and the sound of an alert tone. The driver can then view the new job.

From the Job View screen, click Go to navigate to Stop/Job, or click Back to go back to the Job List.

Follow Route to Job Site

Calculate Route: Clicking Go on the Job View screen initiates the route calculation. Garmin calculates the route to the job from the mobile’s current location.

Begin Route: Garmin will automatically begin with voice guided turn-by-turn directions to the chosen Stop/Job.

Arrive at Stop/Job: When you arrive at your destination, the system prompts you to indicate whether the job is done. When the job is completed, click Yes to mark the job as finished.

Send Messages from the Garmin

The MARCUS® solution provides a messaging system that allows effective two-way communication with your drivers, preventing wasted time and increasing the efficiency of your operations.

Example: The driver of this vehicle sends a message to the office, "Need another tank for this job"

View Messages in MARCUS®

Messages sent from the in-vehicle GARMIN device can be viewed and responded to by a dispatcher inside the MARCUS® GPS Fleet Management Application.

Example: At the office, the dispatcher receives the message and replies.

View Message Inbox on Garmin

The message is then delivered to the Garmin device. A new message icon appears to notify the driver of an incoming message.

Example: The dispatcher has replied back, "Pick up new tank at the office"